Help
Support
This is the support page for every app published by App-surdly Good Enterprises LLC. Use it as the Support URL in App Store Connect.
How to reach us
Email info@app-surdlygood.com with the app name in the subject line. Include your device, OS version, and a short description of what happened. We aim to reply within two business days.
Purchases made through the App Store, including in-app purchases, are billed by Apple. Request refunds through reportaproblem.apple.com or Apple ID purchase history. We cannot process card refunds ourselves.
Common questions
How do I request deletion of my data?
Email info@app-surdlygood.com from the address associated with the product, name the app, and ask for deletion. For AppSafe, delete vaults in Settings on the device — we do not hold vault contents. For CalcuModus, use in-app account deletion where available.
I lost my AppSafe family secret.
There is no back door. Without the family secret the vault cannot be decrypted. That is by design. Keep a copy of the secret in a place only your family can reach.
CalcuModus numbers do not match my tax return.
CalcuModus is a planning and documentation tool, not a filing service or CPA. Treat outputs as drafts and have a qualified professional review them before you file.
MicroTube will not play a video.
Check network, sign-in status, remaining streaming time, and whether an optional self-hosted server address is still reachable. If the issue continues, email us the watchOS and iOS versions.